Frequently asked
questions
HELP CENTRE
What happens when I first contact you?
When you first make contact with us, one of our experienced Patient Administrators will be available. They will listen and help to identify what care you require before making an initial appointment for you at the most suitable time and location. We will also send details of your initial appointment and cost via the patient portal.
Do I pay at the time of the appointment?
Self-funding patients need to pay at the time of booking (before they visit the clinic for their appointment).
Who contacts my insurance company to advise them of each stage of my treatment?
It’s your responsibility to contact your insurance company and keep them informed. However they will contact us with any queries relating to your treatment if necessary.
H. W. from Surrey told us:
Ask us a question
Feel free to get in touch with any treatment related questions over the phone, or you can send your questions via the form below.
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